Shipping Policy
Thank you for shopping with PawEliteCo. This Shipping Policy explains how we process, ship, and deliver pet products within the United States.
We are committed to providing a smooth, transparent, and reliable delivery experience for every pet parent who shops with us.
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Order Processing Time
* Orders are processed within 1–3 business days (excluding weekends and holidays).
* Once your order has been processed, you will receive a confirmation email with shipping details.
* During peak seasons, holidays, or promotional periods, processing times may be slightly extended.
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Shipping Locations
PawEliteCo currently ships within the United States.
If you are located outside the U.S., please contact us before placing your order to confirm availability.
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Estimated Delivery Time
Standard Shipping
7–12 Business Days
Delivery times may vary depending on your location and the shipping carrier.
Please note:
* Delivery times are estimates and are not guaranteed.
* Unexpected delays due to weather conditions, carrier issues, or high order volumes may occur.
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Shipping Costs
**Flat Shipping Rate: $4.99**
We charge a flat shipping fee of **$4.99** for orders delivered anywhere within the United States.
From time to time, we may offer special promotions that include free shipping. Any such offers will be clearly displayed on our website.
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Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the status of your package.
If you do not receive tracking information within **5 business days**, please contact our support team.
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Incorrect Address Information
Please ensure that your shipping address is accurate and complete during checkout.
PawEliteCo is not responsible for:
* Delays caused by incorrect or incomplete addresses provided by customers.
* Packages delivered to an incorrectly entered address.
If you notice an address error after placing your order, please contact us immediately.
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Lost or Delayed Packages
If your package has not arrived within the estimated delivery timeframe:
1. Check your tracking information.
2. Contact the shipping carrier for updates.
3. If further assistance is required, please reach out to our support team.
We will do our best to work with the carrier and help resolve the issue.
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Damaged Packages
If your order arrives damaged:
* Take clear photos of the package and product.
* Contact us within **48 hours** of delivery.
* Include your order number and photos when reaching out.
Our team will review the issue and provide an appropriate solution.
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Split Shipments
In some cases, products may be shipped separately depending on warehouse availability.
If this occurs, you will receive separate tracking numbers for each shipment.
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Contact Information
If you have any questions regarding this Shipping Policy, please contact us through our **Contact Us** page or by using the information below.
We typically respond within **24–48 business hours**.
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## Our Commitment
At PawEliteCo, we are committed to providing reliable and transparent shipping services.
Your satisfaction and trust are extremely important to us, and we continuously strive to improve your shopping and delivery experience.
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📩 Customer Support
Email: support.paweliteco@gmail.com
Phone: +1 (818) 660-0558
Address:
8375 Sultana Ave Unit 2
Fontana, CA 92335
United States