Shipping policy
Shipping Policy
Thank you for shopping with PawEliteCo. This Shipping Policy explains how we process, ship, and deliver pet products within the United States.
We are committed to providing a smooth, transparent, and reliable delivery experience for every pet parent who shops with us.
Order Processing Time
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Once your order has been processed, you will receive a confirmation email with shipping details.
- During peak seasons or promotional periods, processing times may be slightly extended.
Shipping Locations
PawEliteCo currently ships within the United States.
If you are located outside the U.S., please contact us before placing your order to confirm availability.
Estimated Delivery Times
Standard Shipping: 7–12 Business Days
Delivery times may vary depending on your location and shipping carrier.
Please note:
• Delivery times are estimates and not guaranteed
• Unexpected delays such as weather, carrier issues, or high order volumes may occur
Shipping Costs
***Shipping Fee: $4.99 (Anywhere in the United States)
We may occasionally offer free shipping promotions, which will be clearly displayed on our website.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email.
You can use this tracking number to monitor the delivery status of your package.
If you do not receive tracking information within 5 business days, please contact our support team.
Incorrect Address Information
Please ensure your shipping address is accurate during checkout.
PawEliteCo is not responsible for:
• Delays caused by incorrect or incomplete addresses
• Packages delivered to incorrectly provided addresses
If you notice an address error, please contact us immediately.
Lost or Delayed Packages
If your package is delayed beyond the estimated timeframe:
-
Check your tracking information
-
Contact the shipping carrier for updates
3. If further assistance is required, please contact our support team.
We will work with the shipping carrier to help resolve the issue.
Damaged Packages
If your order arrives damaged:
• Take clear photos of the package and product
• Contact us within 48 hours of delivery
• Include your order number and photos
Our team will review the issue and provide an appropriate solution.
Split Shipments
In some cases, items may be shipped separately depending on warehouse availability.
If this occurs, you will receive separate tracking numbers for each shipment.
Contact Information
If you have any questions about our shipping policy, please contact us through our Contact Us page or customer support email.
We typically respond within 24–48 business hours.
Our Commitment
At PawEliteCo, we are committed to providing reliable and transparent shipping services.
Your satisfaction and trust are extremely important to us, and we continuously work to improve our delivery experience.
📩 Customer Support
For all inquiries, please contact us at:
Email: support.paweliteco@gmail.com
Phone: +1 (818) 660-0558
Address: 8375 Sultana Ave Unit 2
Fontana, CA 92335, United States